Frequently Asked Questions
There are many reasons why we have chosen organic produce for our products. Avoiding harsh chemicals and pesticides is one of the main reasons. They get sprayed onto non organic produce to control pests. These chemicals are difficult for young bodies to process. Organic produce tastes better and your baby will appreciate this. It’s best not to allow your baby or toddler to get accustomed to poor quality processed foods. This is beneficial as their taste buds are starting to develop. Babies enjoy many types fruits and vegetables. Choosing organic will make a significant difference.
We use only 100% certified organic produce sourced from Australian farms
Where do we deliver to?
We deliver to Brisbane and the Gold Coast. Please check the list of postcodes on the delivery page to see if we cover your area. Deliveries to Brisbane are made once a week on Wednesday.
Do I need to be home for local delivery?
It is preferable to be home to accept your local delivery as the products are frozen and will need to go into the freezer. If you are unable to be home at the time of delivery your order will be placed in an insulated cardboard box with ice packs. This will help to keep the products frozen for as long as possible. We will leave the delivery at your doorstep. By delivering your order while you are home also helps our beautiful planet by cutting down on packaging.
Why do they come as single Fruit or Vegetable options?
When starting a baby on solids we recommend introducing one food at a time. This is to check for allergies or reactions. Once your baby is happy with a single ingredient mix and match to create tasty combinations.
How should I use My Baby Organic pods?
Whether it be an individual flavour or you want to create your baby’s favourite combination. Take the required number of pods out of the freezer. Remove ingredient from packaging and place in a ceramic bowl. Place the bowl in a pot simmering water until soft and warm. Or place in a microwave safe bowl to warm. Stir, test, serve and enjoy.
What age are your products suitable for?
Our products are suitable for babies from 4 months or 17 weeks of age. The smooth consistency allows your baby to try solids for the first time. As your baby gets older, you can try the chunkier purees in the 8+ months range.
Are there any preservatives or additives in your products?
No. We pride ourselves on manufacturing wholesome nutritious foods. Free from added salts, sugars, colours, preservatives or additives of any kind.
How are you products cooked?
All pod ingredients are steamed to retain goodness and packaged in our HACCP approved facility.
Why are your products frozen?
We freeze our products to lock in nutrients and freshness. Remaining convenient for busy parents and carers.
How long will your pods last in the freezer?
Our pods will last up to 3 months in the freezer. Our packages are labelled with the best before date.
How long will the puree last once I have thawed it?
Once thawed, keep refrigerated for up to 24hrs
What consistency is the puree?
As there is nothing added to the purees the consistency may seem a little thick. You can add water, breast milk or formula if you wish to create the desired consistency for your baby.
Some products listed are unavailable or not in stock, why is this?
This is due to the seasonal nature of organic fruit and vegetables. While we try our best to ensure abundant supply of our products, sometimes this is out of our control.
Are your ingredients Australian?
Yes. Sourced from Australian organic farms
How much is delivery?
Orders over $99 receive FREE delivery. A flat rate of $12 is applied to orders under $99.
Is there a minimum order?
Yes, there is a minimum order of $60. This helps us keep the cost of our products as affordable as possible so you can continue to enjoy the benefits.
Is there an order cut off time?
You can order online whenever it’s convenient for you. Your order will be delivered within 3 business days*. Order cut off is 9pm daily. Deliveries to Brisbane are made once a week on Wednesday*.
When will my order be delivered?
Orders will be delivered within 3 business days after receiving payment. Deliveries to Brisbane are made once a week on a Wednesday.
Is your packaging BPA & Phthalate-free?
Yes, and freezer safe.
What are our Pods made from?
Our pods are (PE) coated kraft paper. Polypropylene (PE) is a plastic. Of the commercial plastics on the market today, polypropylene is considered one of the safest. BPA & Phthalate-free.
It’s FDA-approved for food contact, so you’ll find polypropylene in food containers like those that hold yogurt, cream cheese, and butter products. Because it has a high heat tolerance, it’s also often used in packaging of food that can be heated in a microwave.
We have chosen this product to reduce heavy plastic pollution. Our pods are recyclable.
Most other frozen baby foods come in thick plastic trays which we wanted to avoid.
Is your packaging recyclable?
Avoiding heavy plastic packaging like many of the supermarket baby food pouches is our goal.
What if I’m not 100% satisfied?
If you are unsatisfied in any way with our products. Please email us at firstname.lastname@example.org with your concern.